Call our MCNC Service Desk for fast and efficient support. Contact us at 919-248-4100 or email ServiceDesk@mcnc.org
Please contact us if your organization is experiencing a service issue or have any questions regarding MCNC services
Please contact the NOC if your organization is experiencing a network connection issue or have questions regarding your network connection to MCNC’s network, NCREN.
Please contact us if your organization is experiencing a service issue or have questions regarding your services from MCNC’s Data Center.
Please contact us if your organization is experiencing a service issue or have questions regarding your DNS service.
MCNC provides authoritative and/or recursive resolution DNS for organizations connected to MCNC’s network, NCREN. The authoritative DNS servers provide any combination of primary, secondary and tertiary services for organization’s domains. The recursive servers can be used by your client machines or as a forwarder. Please note nameservers only answer recursive requests from organization’s IP space connected to the network, NCREN.
MCNC’s authoritative servers are:
MCNC’s recursive servers are:
For more information on MCNC’s DNS Service, please see the DNS FAQ.
Please contact us if your organization is experiencing a service issue or have questions regarding your Federated Identity Management service.
Managed Firewall (Palo Alto)
Please have your source/destination IPs and Ports ready, as well as any time/dates to aid in troubleshooting. Vendor documentation can also help if this is a net new request.
If you need a change implemented outside of our M-F 1p-3p change window, please let us know.
CrowdStrike
Please have the hostname of the device in question, as well as any time/dates to aid in troubleshooting.
Akamai
Please have the hostname and URL you are encountering the issue with ready, as well as time/dates of the problem.Zscaler
Please have the hostname and URL you are encountering the issue with ready, as well as time/dates of the problem.
Please contact us if your organization is experiencing a service issue or have questions regarding MCNC’s client portal.
Please contact us if your organization is experiencing a service issue or have questions regarding MCNC’s video collaboration service.
919-283-1321
Security solutions and training you offer are very important to protecting the K12 network environment especially due to our budget restraints.We are glad MCNC offers these services and provides support if needed. We also feel these services help to make our infrastructure more stable and secure.”
Active Vulnerability Analysis is very helpful information and we are already turning it into actionable items for us to improve our security posture.
Thank you for your support on this new resource. It is already proving to be a good asset.”
Our teaching and learning strategy had to convert to fully online very quickly due to the COVID-19 pandemic, and Mediasite certainly helped with that transition. Being able to deploy Mediasite cost effectively through MCNC gave our College and faculty a simple way to record lectures from home.
On behalf of my entire campus, I want to thank the whole MCNC team for all of the work done in the past few months during the COVID-19 crisis, as well as projects going forward. Providing Zoom Pro licenses has helped our campus greatly during this pandemic. MCNC continues to be one of the best and most reliable partners the State has ever had.
We’re driven today by partnering with economic development leaders like MCNC to provide real-time education capabilities and job training to build and create jobs in North Carolina. New technology helps these students experience synchronous and asynchronous learning using leading-edge video tools and self-driven/user-driven applications such as Movi at a much lower cost.”
We have been extremely pleased with MCNC’s service and the cost savings it provides that we now have every one of our locations on an MCNC connection to their backbone, NCREN.
The service, support and guidance we receive from MCNC continue to be a vital part of our technology efforts. Our MCNC Internet service, firewall, and cloud-based content filter are all integral to our school’s success – and these ultimately allow us to have the tools that fulfill our chartered mission, providing a college prep education for our students. When we have technology issues, our staff can rely on the sound advice and problem-solving ability we always receive whenever we have to seek MCNC Client Network Engineering (CNE) support. We cannot thank MCNC and their staff enough for all that they do to support us.
Great team!”
Proactive support and monitoring is so appreciated.”
We are thankful for the superb service we receive from MCNC.”
As a small district with limited technical staff, we appreciate any and all services MCNC can provide and support.”
I am thankful to have MCNC to call for technical support, consulting, and the different services you provide to keep our network infrastructure running, stable, and secure. The training you offer at a low cost has benefited our IT team.”
Randolph County School System has attended several training classes, obtained a network assessment to use as a road map for better security, and technical support to resolve network connectivity issues and been very pleased with each area of service.”
The power of NCREN gives us the ability to share the real science happening at PARI with thousands of students, teachers, researchers, and science enthusiasts throughout North Carolina and all over the world. This level of connectivity is a key component to extending our programs and services to a broader segment of the population.”
As more data comes in and out every day, we need high-speed connections to realize all these data sets. We have better download rates now and as others get more speeds soon, we will be ready as we continue to future-proof our infrastructure.”
MCNC is our key partner that helps us achieve our mission of using cyber infrastructure to enable research discoveries and practical problem solving. We have a truly collaborative and mutually beneficial relationship. Whether researchers need high-performance computing, cyber tools for analysis and collaboration or data management solutions, none of it would be possible if we didn’t have robust, reliable, high-performance networking … without NCREN we would literally be in the dark.”
We have created a robust network to support the healthcare needs of North Carolina citizens for years to come.”
One of the great things about working with MCNC is that they understand that access to medical applications [through broadband service] is a life and death issue.”
The service paid for itself in one phishing attack! When folks clicked the email document, it looked like nothing happened, however, when I investigated, I found out that the document was redirecting them to a site that was being blocked by the DNS filtering service. If it hadn’t been for the DNS Filtering Service, we would have been hit hard.”
We were very satisfied with our recent Cyber Hygiene Assessment performed by MCNC. It provided an independent look at our operations and made us notice deficiencies that we had not yet discovered or considered. Thank you for making this service available to school systems.”
Outstanding technical support provided during planning and installation of E-rate Category 2 equipment.”
We could not provide the services we currently enjoy with a K-12 budget in a small district! Training and consulting resources are a must, developing our staff expertise and augmenting human resources.”
As a small college, it’s been tremendously valuable to have a team of security professionals we can reach out to when we need guidance. MCNC’s Advisory Services helped us maintain operations during a staff vacancy, and even now that we’re fully staffed, we continue to rely on them for advice, consulting and perspective when our team has questions of concerns. MCNC has been a great partner for years in bandwidth and hosting, and it’s great to get their help in security, too.”
Our engagement with MCNC Advisory Consulting Services has been tremendously helpful. Their skilled and knowledgeable staff has helped us build a plan of action to address our issues and we appreciate the expertise they bring to the table.”
Highly reliable service with great customer service and support.”
We are very pleased with the services we receive from MCNC. The MCNC team members that support us understand our business and genuinely care that we are receiving the highest quality services possible. We also like the way in which they are growing their portfolio of services.”
We love it. Cost effective, easy to configure, use, and works perfectly.
MCNC gave me peace of mind to safely give our users remote access. So far I have 80 users using Secure Application Access to work from home during this pandemic outbreak. It’s definitely worth the money.
Very effective services that would be more difficult and expensive to provide on our own.”
Security solutions and training you offer are very important to protecting the K12 network environment especially due to our budget restraints.We are glad MCNC offers these services and provides support if needed. We also feel these services help to make our infrastructure more stable and secure.”
Active Vulnerability Analysis is very helpful information and we are already turning it into actionable items for us to improve our security posture.
Thank you for your support on this new resource. It is already proving to be a good asset.”
Our teaching and learning strategy had to convert to fully online very quickly due to the COVID-19 pandemic, and Mediasite certainly helped with that transition. Being able to deploy Mediasite cost effectively through MCNC gave our College and faculty a simple way to record lectures from home.
On behalf of my entire campus, I want to thank the whole MCNC team for all of the work done in the past few months during the COVID-19 crisis, as well as projects going forward. Providing Zoom Pro licenses has helped our campus greatly during this pandemic. MCNC continues to be one of the best and most reliable partners the State has ever had.
We’re driven today by partnering with economic development leaders like MCNC to provide real-time education capabilities and job training to build and create jobs in North Carolina. New technology helps these students experience synchronous and asynchronous learning using leading-edge video tools and self-driven/user-driven applications such as Movi at a much lower cost.”
We have been extremely pleased with MCNC’s service and the cost savings it provides that we now have every one of our locations on an MCNC connection to their backbone, NCREN.
The service, support and guidance we receive from MCNC continue to be a vital part of our technology efforts. Our MCNC Internet service, firewall, and cloud-based content filter are all integral to our school’s success – and these ultimately allow us to have the tools that fulfill our chartered mission, providing a college prep education for our students. When we have technology issues, our staff can rely on the sound advice and problem-solving ability we always receive whenever we have to seek MCNC Client Network Engineering (CNE) support. We cannot thank MCNC and their staff enough for all that they do to support us.
Great team!”
Proactive support and monitoring is so appreciated.”
We are thankful for the superb service we receive from MCNC.”
As a small district with limited technical staff, we appreciate any and all services MCNC can provide and support.”
I am thankful to have MCNC to call for technical support, consulting, and the different services you provide to keep our network infrastructure running, stable, and secure. The training you offer at a low cost has benefited our IT team.”
Randolph County School System has attended several training classes, obtained a network assessment to use as a road map for better security, and technical support to resolve network connectivity issues and been very pleased with each area of service.”
The power of NCREN gives us the ability to share the real science happening at PARI with thousands of students, teachers, researchers, and science enthusiasts throughout North Carolina and all over the world. This level of connectivity is a key component to extending our programs and services to a broader segment of the population.”
As more data comes in and out every day, we need high-speed connections to realize all these data sets. We have better download rates now and as others get more speeds soon, we will be ready as we continue to future-proof our infrastructure.”
MCNC is our key partner that helps us achieve our mission of using cyber infrastructure to enable research discoveries and practical problem solving. We have a truly collaborative and mutually beneficial relationship. Whether researchers need high-performance computing, cyber tools for analysis and collaboration or data management solutions, none of it would be possible if we didn’t have robust, reliable, high-performance networking … without NCREN we would literally be in the dark.”
We have created a robust network to support the healthcare needs of North Carolina citizens for years to come.”
One of the great things about working with MCNC is that they understand that access to medical applications [through broadband service] is a life and death issue.”
The service paid for itself in one phishing attack! When folks clicked the email document, it looked like nothing happened, however, when I investigated, I found out that the document was redirecting them to a site that was being blocked by the DNS filtering service. If it hadn’t been for the DNS Filtering Service, we would have been hit hard.”
We were very satisfied with our recent Cyber Hygiene Assessment performed by MCNC. It provided an independent look at our operations and made us notice deficiencies that we had not yet discovered or considered. Thank you for making this service available to school systems.”
Outstanding technical support provided during planning and installation of E-rate Category 2 equipment.”
We could not provide the services we currently enjoy with a K-12 budget in a small district! Training and consulting resources are a must, developing our staff expertise and augmenting human resources.”
As a small college, it’s been tremendously valuable to have a team of security professionals we can reach out to when we need guidance. MCNC’s Advisory Services helped us maintain operations during a staff vacancy, and even now that we’re fully staffed, we continue to rely on them for advice, consulting and perspective when our team has questions of concerns. MCNC has been a great partner for years in bandwidth and hosting, and it’s great to get their help in security, too.”
Our engagement with MCNC Advisory Consulting Services has been tremendously helpful. Their skilled and knowledgeable staff has helped us build a plan of action to address our issues and we appreciate the expertise they bring to the table.”
Highly reliable service with great customer service and support.”
We are very pleased with the services we receive from MCNC. The MCNC team members that support us understand our business and genuinely care that we are receiving the highest quality services possible. We also like the way in which they are growing their portfolio of services.”
We love it. Cost effective, easy to configure, use, and works perfectly.
MCNC gave me peace of mind to safely give our users remote access. So far I have 80 users using Secure Application Access to work from home during this pandemic outbreak. It’s definitely worth the money.
Very effective services that would be more difficult and expensive to provide on our own.”
Security solutions and training you offer are very important to protecting the K12 network environment especially due to our budget restraints.We are glad MCNC offers these services and provides support if needed. We also feel these services help to make our infrastructure more stable and secure.”
Active Vulnerability Analysis is very helpful information and we are already turning it into actionable items for us to improve our security posture.
Thank you for your support on this new resource. It is already proving to be a good asset.”
MCNC is a trusted technology partner providing a portfolio of network based technology services to community anchor institutions.
View Our Solutions
