Support


Proactive support 24x7x365. Speak directly with a staff member around the clock, or submit an online service request form.

Complete the online support form if you are a current client with a non-urgent request.  Your request will be forwarded to the appropriate group. Response times vary as some groups work Monday through Friday, 8:00 AM to 5:00 PM.

 


Complete the online request form if you require Fiber Maintenance, Fiber Splicing, or Fiber Access.

Please submit fiber requests at least 17 days prior to the requested work start date. At MCNC’s discretion, associated fees and other costs may apply to each request. MCNC will reply to your request within 3 business days.


Immediate Assistance

Reach us by phone at the numbers listed below if you need urgent and immediate assistance.


Maintenance Calendars

Testimonials Carousel

We’re driven today by partnering with economic development leaders like MCNC to provide real-time education capabilities and job training to build and create jobs in North Carolina. New technology helps these students experience synchronous and asynchronous learning using leading-edge video tools and self-driven/user-driven applications such as Movi at a much lower cost."

Jonathan Vester

VP of Technology and Chief Information Officer
Nash Community College

MCNC is a trusted technology partner providing a portfolio of network based technology services to community anchor institutions.

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MCNC
PO Box 12889
3021 East Cornwallis Road
RTP, NC 27709-2889
919-248-1900 Phone | 919-248-1101 Fax
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