MCNC support


Proactive support 24x7x365. Speak directly with a staff member around the clock, or submit an online service request form.

Complete the online support form if you are a current client with a non-urgent request. Your request will be forwarded to the appropriate group. Response times vary as some groups work Monday through Friday, 8:00 AM to 5:00 PM.

Complete the online request form if you require Fiber Maintenance, Fiber Splicing, or Fiber Access.

Please submit fiber requests at least 17 days prior to the requested work start date. At MCNC’s discretion, associated fees and other costs may apply to each request. MCNC will reply to your request within 3 business days.

Immediate Assistance

Reach us by phone at the numbers listed below if you need urgent and immediate assistance.

If you are unable to reach the normal support numbers listed above, please contact


Maintenance Calendars

Testimonials Carousel

Our teaching and learning strategy had to convert to fully online very quickly due to the COVID-19 pandemic, and Mediasite certainly helped with that transition. Being able to deploy Mediasite cost effectively through MCNC gave our College and faculty a simple way to record lectures from home. 
Headshot of Arnold Worsley

Arnold Worsley

Distance learning Technical Administrator
Edgecombe Community College

MCNC is a trusted technology partner providing a portfolio of network based technology services to community anchor institutions.

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PO Box 12889
3021 East Cornwallis Road
RTP, NC 27709-2889
919-248-1900 Phone | 919-248-1101 Fax
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