
Support
Complete the online support form if you are a current client with a non-urgent request. Your request will be forwarded to the appropriate group. Response times vary as some groups work Monday through Friday, 8:00 AM to 5:00 PM.
Complete the online request form if you require Fiber Maintenance, Fiber Splicing, or Fiber Access.
Please submit fiber requests at least 17 days prior to the requested work start date. At MCNC’s discretion, associated fees and other costs may apply to each request. MCNC will reply to your request within 3 business days.
Immediate Assistance
Reach us by phone at the numbers listed below if you need urgent and immediate assistance.
Please contact the NOC if your organization is experiencing a network connection issue or have questions regarding your network connection to MCNC’s network, NCREN.
Please contact us if your organization is experiencing a service issue or have questions regarding your services from MCNC’s Data Center.
Please contact us if your organization is experiencing a service issue or have questions regarding your DNS service.
MCNC provides authoritative and/or recursive resolution DNS for organizations connected to MCNC’s network, NCREN. The authoritative DNS servers provide any combination of primary, secondary and tertiary services for organization’s domains. The recursive servers can be used by your client machines or as a forwarder. Please note nameservers only answer recursive requests from organization’s IP space connected to the network, NCREN.
MCNC’s authoritative servers are:
- ns-01.mcnc.org (152.45.127.1)
- ns-02.mcnc.org (192.101.21.1)
MCNC’s recursive servers are:
- 152.45.127.33 – ns-resolver-01.mcnc.org
- 192.101.21.33 – ns-resolver-02.mcnc.org
- 2600:2700:f00:10:: – ns-resolver-01.mcnc.org (IPv6)
- 2600:2700:f00:11:: – ns-resolver-02.mcnc.org (IPv6)
For more information on MCNC’s DNS Service, please see the DNS FAQ.
Please contact us if your organization is experiencing a service issue or have questions regarding your Federated Identity Management service.
Please contact us if your organization is experiencing a service issue or have questions regarding your security service.
Please contact us if your organization is experiencing a service issue or have questions regarding MCNC’s client portal.
Please contact us if your organization is experiencing a service issue or have questions regarding MCNC’s video collaboration service.
Please contact us if your organization is experiencing a service issue or have questions regarding MCNC’s web security service.
If you are unable to reach the normal support numbers listed above, please contact
919-283-1321
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MCNC K-12 Client

Arnold Worsley

Jonathan Vester

Jonathan Vester

Phillip Allen
Jonathan Bryant
Butch Rooney
Butch Rooney
Dale Brinkley
Dale Brinkley

Don Cline
Preston Carter

Stan Ahalt

Dave Kirby

Jean Payne
Jeffery C Benfield
Dave Scherping
David Ennis and Alison Nack
Nancy Zeiss

Kevin Davis
Sherri Yerk-Zwickl
Doug Denton
Wayman J. White
Dale Brinkley
MCNC K-12 Client
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