Support

“

Security solutions and training you offer are very important to protecting the K12 network environment especially due to our budget restraints.We are glad MCNC offers these services and provides support if needed. We also feel these services help to make our infrastructure more stable and secure.”

Dale Brinkley

Randolph County School System, K-12 Client

“

Active Vulnerability Analysis is very helpful information and we are already turning it into actionable items for us to improve our security posture. Thank you for your support on this new resource. It is already proving to be a good asset."

MCNC K-12 Client

“

Our teaching and learning strategy had to convert to fully online very quickly due to the COVID-19 pandemic, and Mediasite certainly helped with that transition. Being able to deploy Mediasite cost effectively through MCNC gave our College and faculty a simple way to record lectures from home.

Arnold Worsley

Distance learning Technical Administrator

Edgecombe Community College

“

On behalf of my entire campus, I want to thank the whole MCNC team for all of the work done in the past few months during the COVID-19 crisis, as well as projects going forward. Providing Zoom Pro licenses has helped our campus greatly during this pandemic. MCNC continues to be one of the best and most reliable partners the State has ever had.

Jonathan Vester

VP of Technology and Chief Information Officer

Nash Community College

“

We’re driven today by partnering with economic development leaders like MCNC to provide real-time education capabilities and job training to build and create jobs in North Carolina. New technology helps these students experience synchronous and asynchronous learning using leading-edge video tools and self-driven/user-driven applications such as Movi at a much lower cost."

Jonathan Vester

VP of Technology and Chief Information Officer

Nash Community College

“

We have been extremely pleased with MCNC's service and the cost savings it provides that we now have every one of our locations on an MCNC connection to their backbone, NCREN.

Phillip Allen

Senior Director of Informatics

Eastern Carolina University School of Dental Medicine

“

The service, support and guidance we receive from MCNC continue to be a vital part of our technology efforts. Our MCNC Internet service, firewall, and cloud-based content filter are all integral to our school's success - and these ultimately allow us to have the tools that fulfill our chartered mission, providing a college prep education for our students. When we have technology issues, our staff can rely on the sound advice and problem-solving ability we always receive whenever we have to seek MCNC Client Network Engineering (CNE) support. We cannot thank MCNC and their staff enough for all that they do to support us.

Jonathan Bryant

Chief Administrator

Lincoln Charter School

“

Great team!”

Butch Rooney

Davie County Schools, K-12 Client

“

Proactive support and monitoring is so appreciated.”

Butch Rooney

Davie County Schools, K-12 Client

“

We are thankful for the superb service we receive from MCNC.”

Community College Client

“

As a small district with limited technical staff, we appreciate any and all services MCNC can provide and support.”

K-12 Client

“

I am thankful to have MCNC to call for technical support, consulting, and the different services you provide to keep our network infrastructure running, stable, and secure. The training you offer at a low cost has benefited our IT team.”

Dale Brinkley

Randolph County School System, K-12 Client

“

Randolph County School System has attended several training classes, obtained a network assessment to use as a road map for better security, and technical support to resolve network connectivity issues and been very pleased with each area of service.”

Dale Brinkley

Randolph County School System, K-12 Client

“

The power of NCREN gives us the ability to share the real science happening at PARI with thousands of students, teachers, researchers, and science enthusiasts throughout North Carolina and all over the world. This level of connectivity is a key component to extending our programs and services to a broader segment of the population."

Don Cline

Founder and President

PARI

“

As more data comes in and out every day, we need high-speed connections to realize all these data sets. We have better download rates now and as others get more speeds soon, we will be ready as we continue to future-proof our infrastructure."

Preston Carter

IT Specialist for Network Operations & Storage

NCDC

“

MCNC is our key partner that helps us achieve our mission of using cyber infrastructure to enable research discoveries and practical problem solving. We have a truly collaborative and mutually beneficial relationship. Whether researchers need high-performance computing, cyber tools for analysis and collaboration or data management solutions, none of it would be possible if we didn’t have robust, reliable, high-performance networking ... without NCREN we would literally be in the dark.”

Stan Ahalt

Director

RENCI

“

We have created a robust network to support the healthcare needs of North Carolina citizens for years to come."

Dave Kirby

President

Kirby Management Consulting and NCTN project manager

“

One of the great things about working with MCNC is that they understand that access to medical applications [through broadband service] is a life and death issue.”

Jean Payne

Daymark Recovery Services

“

The service paid for itself in one phishing attack! When folks clicked the email document, it looked like nothing happened, however, when I investigated, I found out that the document was redirecting them to a site that was being blocked by the DNS filtering service. If it hadn’t been for the DNS Filtering Service, we would have been hit hard.”

Jeffery C Benfield

Chief Information Officer

Mitchell Community College

“

We were very satisfied with our recent Cyber Hygiene Assessment performed by MCNC. It provided an independent look at our operations and made us notice deficiencies that we had not yet discovered or considered. Thank you for making this service available to school systems."

Dave Scherping

Assistant Superintendent/Technology Director

Polk County Schools

“

Outstanding technical support provided during planning and installation of E-rate Category 2 equipment.”

David Ennis and Alison Nack

Raleigh Charter High School, K-12 Client

“

We could not provide the services we currently enjoy with a K-12 budget in a small district! Training and consulting resources are a must, developing our staff expertise and augmenting human resources.”

Nancy Zeiss

Watauga County Schools, K-12 Client

“

As a small college, it’s been tremendously valuable to have a team of security professionals we can reach out to when we need guidance. MCNC’s Advisory Services helped us maintain operations during a staff vacancy, and even now that we’re fully staffed, we continue to rely on them for advice, consulting and perspective when our team has questions of concerns. MCNC has been a great partner for years in bandwidth and hosting, and it’s great to get their help in security, too.”

Kevin Davis

Chief Information Officer

Davidson College Technology & Innovation

“

Our engagement with MCNC Advisory Consulting Services has been tremendously helpful. Their skilled and knowledgeable staff has helped us build a plan of action to address our issues and we appreciate the expertise they bring to the table.”

Sherri Yerk-Zwickl

Associate Vice President for Information Technology and Chief Information Officer

Campbell University

“

Highly reliable service with great customer service and support.”

University client

“

We are very pleased with the services we receive from MCNC. The MCNC team members that support us understand our business and genuinely care that we are receiving the highest quality services possible. We also like the way in which they are growing their portfolio of services.”

University client

“

We love it. Cost effective, easy to configure, use, and works perfectly.

Doug Denton

Technology Services

Johnston County Public Schools

“

MCNC gave me peace of mind to safely give our users remote access. So far I have 80 users using Secure Application Access to work from home during this pandemic outbreak. It's definitely worth the money.

Wayman J. White

Director of Management Information Services

College of The Albemarle

“

Very effective services that would be more difficult and expensive to provide on our own.”

University client

“

Security solutions and training you offer are very important to protecting the K12 network environment especially due to our budget restraints.We are glad MCNC offers these services and provides support if needed. We also feel these services help to make our infrastructure more stable and secure.”

Dale Brinkley

Randolph County School System, K-12 Client

“

Active Vulnerability Analysis is very helpful information and we are already turning it into actionable items for us to improve our security posture. Thank you for your support on this new resource. It is already proving to be a good asset."

MCNC K-12 Client

“

Our teaching and learning strategy had to convert to fully online very quickly due to the COVID-19 pandemic, and Mediasite certainly helped with that transition. Being able to deploy Mediasite cost effectively through MCNC gave our College and faculty a simple way to record lectures from home.

Arnold Worsley

Distance learning Technical Administrator

Edgecombe Community College

“

On behalf of my entire campus, I want to thank the whole MCNC team for all of the work done in the past few months during the COVID-19 crisis, as well as projects going forward. Providing Zoom Pro licenses has helped our campus greatly during this pandemic. MCNC continues to be one of the best and most reliable partners the State has ever had.

Jonathan Vester

VP of Technology and Chief Information Officer

Nash Community College

“

We’re driven today by partnering with economic development leaders like MCNC to provide real-time education capabilities and job training to build and create jobs in North Carolina. New technology helps these students experience synchronous and asynchronous learning using leading-edge video tools and self-driven/user-driven applications such as Movi at a much lower cost."

Jonathan Vester

VP of Technology and Chief Information Officer

Nash Community College

“

We have been extremely pleased with MCNC's service and the cost savings it provides that we now have every one of our locations on an MCNC connection to their backbone, NCREN.

Phillip Allen

Senior Director of Informatics

Eastern Carolina University School of Dental Medicine

“

The service, support and guidance we receive from MCNC continue to be a vital part of our technology efforts. Our MCNC Internet service, firewall, and cloud-based content filter are all integral to our school's success - and these ultimately allow us to have the tools that fulfill our chartered mission, providing a college prep education for our students. When we have technology issues, our staff can rely on the sound advice and problem-solving ability we always receive whenever we have to seek MCNC Client Network Engineering (CNE) support. We cannot thank MCNC and their staff enough for all that they do to support us.

Jonathan Bryant

Chief Administrator

Lincoln Charter School

“

Great team!”

Butch Rooney

Davie County Schools, K-12 Client

“

Proactive support and monitoring is so appreciated.”

Butch Rooney

Davie County Schools, K-12 Client

“

We are thankful for the superb service we receive from MCNC.”

Community College Client

“

As a small district with limited technical staff, we appreciate any and all services MCNC can provide and support.”

K-12 Client

“

I am thankful to have MCNC to call for technical support, consulting, and the different services you provide to keep our network infrastructure running, stable, and secure. The training you offer at a low cost has benefited our IT team.”

Dale Brinkley

Randolph County School System, K-12 Client

“

Randolph County School System has attended several training classes, obtained a network assessment to use as a road map for better security, and technical support to resolve network connectivity issues and been very pleased with each area of service.”

Dale Brinkley

Randolph County School System, K-12 Client

“

The power of NCREN gives us the ability to share the real science happening at PARI with thousands of students, teachers, researchers, and science enthusiasts throughout North Carolina and all over the world. This level of connectivity is a key component to extending our programs and services to a broader segment of the population."

Don Cline

Founder and President

PARI

“

As more data comes in and out every day, we need high-speed connections to realize all these data sets. We have better download rates now and as others get more speeds soon, we will be ready as we continue to future-proof our infrastructure."

Preston Carter

IT Specialist for Network Operations & Storage

NCDC

“

MCNC is our key partner that helps us achieve our mission of using cyber infrastructure to enable research discoveries and practical problem solving. We have a truly collaborative and mutually beneficial relationship. Whether researchers need high-performance computing, cyber tools for analysis and collaboration or data management solutions, none of it would be possible if we didn’t have robust, reliable, high-performance networking ... without NCREN we would literally be in the dark.”

Stan Ahalt

Director

RENCI

“

We have created a robust network to support the healthcare needs of North Carolina citizens for years to come."

Dave Kirby

President

Kirby Management Consulting and NCTN project manager

“

One of the great things about working with MCNC is that they understand that access to medical applications [through broadband service] is a life and death issue.”

Jean Payne

Daymark Recovery Services

“

The service paid for itself in one phishing attack! When folks clicked the email document, it looked like nothing happened, however, when I investigated, I found out that the document was redirecting them to a site that was being blocked by the DNS filtering service. If it hadn’t been for the DNS Filtering Service, we would have been hit hard.”

Jeffery C Benfield

Chief Information Officer

Mitchell Community College

“

We were very satisfied with our recent Cyber Hygiene Assessment performed by MCNC. It provided an independent look at our operations and made us notice deficiencies that we had not yet discovered or considered. Thank you for making this service available to school systems."

Dave Scherping

Assistant Superintendent/Technology Director

Polk County Schools

“

Outstanding technical support provided during planning and installation of E-rate Category 2 equipment.”

David Ennis and Alison Nack

Raleigh Charter High School, K-12 Client

“

We could not provide the services we currently enjoy with a K-12 budget in a small district! Training and consulting resources are a must, developing our staff expertise and augmenting human resources.”

Nancy Zeiss

Watauga County Schools, K-12 Client

“

As a small college, it’s been tremendously valuable to have a team of security professionals we can reach out to when we need guidance. MCNC’s Advisory Services helped us maintain operations during a staff vacancy, and even now that we’re fully staffed, we continue to rely on them for advice, consulting and perspective when our team has questions of concerns. MCNC has been a great partner for years in bandwidth and hosting, and it’s great to get their help in security, too.”

Kevin Davis

Chief Information Officer

Davidson College Technology & Innovation

“

Our engagement with MCNC Advisory Consulting Services has been tremendously helpful. Their skilled and knowledgeable staff has helped us build a plan of action to address our issues and we appreciate the expertise they bring to the table.”

Sherri Yerk-Zwickl

Associate Vice President for Information Technology and Chief Information Officer

Campbell University

“

Highly reliable service with great customer service and support.”

University client

“

We are very pleased with the services we receive from MCNC. The MCNC team members that support us understand our business and genuinely care that we are receiving the highest quality services possible. We also like the way in which they are growing their portfolio of services.”

University client

“

We love it. Cost effective, easy to configure, use, and works perfectly.

Doug Denton

Technology Services

Johnston County Public Schools

“

MCNC gave me peace of mind to safely give our users remote access. So far I have 80 users using Secure Application Access to work from home during this pandemic outbreak. It's definitely worth the money.

Wayman J. White

Director of Management Information Services

College of The Albemarle

“

Very effective services that would be more difficult and expensive to provide on our own.”

University client

“

Security solutions and training you offer are very important to protecting the K12 network environment especially due to our budget restraints.We are glad MCNC offers these services and provides support if needed. We also feel these services help to make our infrastructure more stable and secure.”

Dale Brinkley

Randolph County School System, K-12 Client

“

Active Vulnerability Analysis is very helpful information and we are already turning it into actionable items for us to improve our security posture. Thank you for your support on this new resource. It is already proving to be a good asset."

Complete the online support form if you are a current client with a non-urgent request. Your request will be forwarded to the appropriate group. Response times vary as some groups work Monday through Friday, 8:00 AM to 5:00 PM.

Complete the online request form if you require Fiber Maintenance, Fiber Splicing, or Fiber Access.

Please submit fiber requests at least 17 days prior to the requested work start date. At MCNC’s discretion, associated fees and other costs may apply to each request. MCNC will reply to your request within 3 business days.

Immediate Assistance

Reach us by phone at the numbers listed below if you need urgent and immediate assistance.

If you are unable to reach the normal support numbers listed above, please contact919-283-1321

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Arnold Worsley

If you are unable to reach the normal support numbers listed above, please contact
919-283-1321