Michael Shelp
Service Desk Manager
Mike Shelp joined MCNC in 2024 as the Service Desk Manager. In this role, he oversees the integration of the Service Desk within ServiceNow and manages the team responsible for its operations. He holds certifications in A+, MCP, and MCSA, and brings extensive experience in ITSM/ITIL best practices, including agile methodologies. Before joining MCNC, Mike served as the Global Service Desk Manager for Xerox, where he managed a user base of over 22,000.
Outside of work, Mike enjoys playing guitar, mountain biking, riding motorcycles, fishing, and hiking.