Contact & Support
Our team is here to help. Browse the Support section for immediate assistance or use the Contact form to send us a message. For Fiber Service Requests, scroll to the bottom of this page. You may also call us at 919-248-1900 or fax 919-248-1101.
Contact
Support
Our teams are available to help clients with urgent issues.
Service Support
Complete the online support form if you are a current client with a non-urgent request. Your request will be forwarded to the appropriate group. Response times vary as some groups work Monday through Friday, 8:00 AM to 5:00 PM.
Fiber Service Support
Complete the online request form if you require Fiber Maintenance, Fiber Splicing, or Fiber Access. Please submit fiber requests at least 17 days prior to the requested work start date. At MCNC’s discretion, associated fees and other costs may apply to each request. MCNC will reply to your request within 3 business days.
Maintenance Calendars
Routine network maintenance is scheduled between midnight and 6:00 a.m. local time. Support provides one week's notice for scheduled outages and 24 hours' notice for emergencies. Specific calendar event listings are restricted to client portals, but you can contact the 24/7 MCNC Service Desk directly.
View ScheduleDirections
Visit MCNC in RTP
Address: 3021 East Cornwallis Road, Building 3
Durham, NC 27713-2852
Building Access
Visitors are required to sign in with the receptionist at the front entrance of Building #3 upon arrival. Use the keypad near the door and you will be buzzed in. A visitor’s badge must be worn and prominently displayed at all times.
Deliveries
All deliveries will be accepted at the Building 3 loading dock at the rear of the building. Follow the property signage to Building 3 deliveries.
Media & Press
We welcome inquiries about MCNC and how we’re impacting North Carolina. Send us your questions and we will be in touch.