Contact & Support

919-248-4100 | ServiceDesk@mcnc.org

Please contact us if your organization is experiencing a service issue or if you have any questions regarding MCNC services.

877-GO-NCREN (877-466-2736)

Please contact the NOC if your organization is experiencing a network connection issue or if you have questions regarding your network connection to MCNC’s network, NCREN.

919-248-4111

Please contact us if your organization is experiencing a service issue or if you have questions regarding your services from MCNC’s Data Center.

919-248-4111

Please contact us if your organization is experiencing a service issue or if you have questions regarding your DNS service.

MCNC provides authoritative and/or recursive resolution DNS for organizations connected to MCNC’s network, NCREN. The authoritative DNS servers provide any combination of primary, secondary, and tertiary services for organizations’ domains. The recursive servers can be used by your client machines or as a forwarder. Please note nameservers only answer recursive requests from organizations’ IP space connected to the network, NCREN.

MCNC’s authoritative servers are:

ns-01.mcnc.org (152.45.127.1)
ns-02.mcnc.org (192.101.21.1)

MCNC’s recursive servers are:

152.45.127.33 – ns-resolver-01.mcnc.org
192.101.21.33 – ns-resolver-02.mcnc.org
2600:2700:f00:10:: – ns-resolver-01.mcnc.org (IPv6)
2600:2700:f00:11:: – ns-resolver-02.mcnc.org (IPv6)

For more information on MCNC’s DNS Service, please see the DNS FAQ.

919-248-4111

Please contact us if your organization is experiencing a service issue or if you have questions regarding your Federated Identity Management service.

919-248-4141

Don’t hesitate to get in touch with us if your organization is experiencing a service issue or if you have questions regarding your security services. If your issue isn’t time-sensitive, you can email secops@mcnc.org to submit a ticket.

Managed Firewall (Palo Alto)
Please have your source/destination IPs and Ports ready, as well as any time/dates to aid in troubleshooting. Vendor documentation can also help if this is a net new request.
If you need a change implemented outside of our M-F 1p-3p change window, please let us know.

CrowdStrike
Please have the hostname of the device in question, as well as any time/dates to aid in troubleshooting.

Akamai
Please have the hostname and URL you are encountering the issue with ready, as well as time/dates of the problem.

Zscaler
Please have the hostname and URL you are encountering the issue with ready, as well as time/dates of the problem.

919-248-4111

Please contact us if your organization is experiencing a service issue or if you have questions regarding MCNC’s client portal.

919-248-1410

Please contact us if your organization is experiencing a service issue or if you have questions regarding MCNC’s video collaboration service.

If you are unable to reach the normal support numbers listed above, please contact 919-283-1321.