MCNC Movi-Jabber Central

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Welcome to MCNC Movi-Jabber Central

MCNC upgraded the NCREN video services infrastructure and a new soft client called Movi-Jabber was added to our platform. This section will help you understand the new service, show you how to get started, provide documentation to help you from account creation to account management, and find necessary information in one central space. As with other desktop applications, Movi-Jabber is provided on a self-help basis.

Movi-Jabber is a Cisco soft client incorporated into the recently updated NCREN video services platform. Users may connect to other users (point-to-point) and may participate in video conferences (multi-point) scheduled by others.

Questions or can't find what you're looking for?

Visit our Technology Forums if you have questions that have not been answered on this page.

GETTING STARTED

System Requirements:
Movi-Jabber runs on both PC and Mac operating systems. The system minimum requirements for each are listed below.


PC Requirements:

  • CPU depending on video resolutions to send/receive:
  • A processor supporting SSE3 (such as Pentium 4 Prescott) or better. For business-quality HD video, Cisco recommends using the Cisco TelePresence PrecisionHD™ USB camera and a 2 GHz Core 2 Duo processor or better.
  • Intel Atom @ 1.6 GHz is the recommended lowest for encoding 30fps.
  • Web camera
  • Graphics and Sound
  • OpenGL version 1.2 or higher. Hardware support for DirectX 8 or higher
  • Any standard sound card (full-duplex, 16-bit or better)
  • Operating system:
    • Windows XP SP2 or newer
    • Windows Vista SP1 or newer
    • Windows 7




    Mac Requirements:

    • Macintosh computer with Intel x86 processor
    • Mac OS X 10.6 or later is recommended. Make sure to have the latest security updates installed
    • For optimal experience Core2Duo @ 2GHz with 2 MB L2 cache per core is recommended

      For more technical information about the Movi-Jabber Client,
      visit
      The Cisco Telepresence Movi-Jabber Product Information Page


    • INSTALLING AND SETTING UP YOUR MOVI-JABBER CLIENT


      Installing:
      Once you have Signed Up into MCNC's Movi-Jabber service, you will receive an email with instructions on downloading the client, either for your Mac or PC.

      Setting Up:
      Once you have installed the client, you will need to change the settings to establish a connection with MCNC's VCS (SIP Registrar) to successfully login and complete Video Calls.
      This page lists the full directions on setting up your Movi-Jabber Client




      CHANGING MOVI-JABBER SETTINGS


      Movi-Jabber comes with predefined settings that should work out of the box for most users. The Settings button (PC) in the Movi-Jabber control window, or under Preferences (Mac), brings up the Settings dialog. Remember to store changes to settings by clicking OK when you are done.

      Start Up: By default Movi-Jabber starts up when you log on to Windows. This may be undesired, and to change the settings, deselect the Start Cisco TelePresence Movi-Jabber at Windows logon check box to change this setting.

      Ringtone:
      You can decide how Movi-Jabber will notify you when calls come through.
      To change the ringtone, follow these steps:
      1. Use the drop-down menu and select one of the alternatives.
      2. Listen to the tone by clicking the Play button. Note that you must stop one ring tone before you can try another.
      3. Click OK when you are happy with your selection.

      Device Selection:
      You may want to use audio and video devices different to those Movi-Jabber has picked by default. For example, your camera and your PC may both have built-in microphones.
      The drop-down lists let you choose from all devices detected on your system:
      • Microphones (audio input)
      • Loudspeakers and/or headphones (audio output)
      • Cameras (video input)





      MAKING A MOVI-JABBER CALL



      You can use your Movi-Jabber client to call other Movi-Jabber users, call directly to an IP (H.323/SIP) based codec, or to participate in a multi-point (MCU) video conference that may contain other Movi-Jabber users, other video conferencing users or even Cisco TelePresence systems.

      • To call another MCNC Movi-Jabber user: You can search, using the search box, for any MCNC Movi-Jabber users by name at the top of your address list. See the Movi-Jabber User Guides (PC, Mac) on adding users to your address book.
      • To call another Movi-Jabber user outside of MCNC's Movi infrastructure: Request from them their Movi-Jabber URI (email looking address/username) and enter it into the call box.
      • To dial an H.323, or IP based endpoint, simply enter the IP number or the E.164 number and call.
      • To participate in a multi-point video conference call, you will receive dialing instructions in email with what number to dial.




      TESTING YOUR MOVI-JABBER CONNECTION


      MCNC has setup a test call for you to confirm your Movi-Jabber client is setup appropriately.

      TEST CALL:
      Simply login to your Movi-Jabber account and type TEST and hit enter or click call.
      This will connect you to an endpoint that has a talking bird that talks back your audio as well as a monitor to display the incoming video, so that you will see the video that you are sending on the monitor. If either of these are not working properly, there may be some firewall issues to resolve.

      This call is designed to confirm;

      Your Outgoing Video
      (the video from your camera, either built in or USB - will be displayed on the monitor)

      Your Outgoing Audio
      (the audio from your selected micrphone/speakerphone - will be repeated back to you from the talking bird)

      Your Incoming Video
      (the video being sent from the far site - the video of the talking bird and monitor)

      Your Incoming Audio
      (the audio being sent from the far site - the audio from the talking bird)



      BEST PRACTICES

      MCNC has provided you with best practices of settings and tips below. When these preventative steps are taken, we have found that Movi-Jabber performs successfully.


      • Although not required, a high speed internet connection is highly recommended. As well as a wired over a wireless connection. Taking these precautions will result in the highest possible Movi-Jabber video connection and possible prevent video jitter, audio break-up or other network congestion issues.
      • A headset and microphone/speakerphone is highly recommended. This will prevent audio feedback or echo, which can be distracting to other video participants.
      • Recommend Movi-Jabber client bandwidth settings (256k uplink/512 k downlink), unless you have sufficient bandwidth to handle a larger connection. You may want to test connections with various rates, to identify exactly what the best rates would be for your typical connection.
      • If a remote participant experiences video errors and/or packet loss, it is recommended that the participant mute their outgoing video. (This sends a still video image to all others in the conference and the performance-both audio and incoming video- of the affected participant markedly improves).





      MOVI-JABBER DOCUMENTS:



      TROUBLESHOOTING GUIDE



      Q: Can I change the password on my Movi-Jabber account?
      A:Yes, you can visit the Movi-Jabber Account Management page to change your password and other account management options.


      Q:What if I have another question that is not listed here?
      A:You may Visit Our Video Forums for more information or to post a question that will be answered by our Movi-Jabber Tech Support Team. If you still have questions that you have not been addressed here, please contact us.