Community Contact Information

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Contact Types

Accurate and up-to-date contact information is an important part of the Portal and communications with NCREN and our customers. Below is a table describing the responsibilities for each contact type at your institution. The contact type assigned to an individual lets MCNC know if and in what ways are appropriate to notify that individual about the network and network-related services. It is helpful to have an additional contact identified in addition to a primary technical contact.

Notifications and Access

MCNC uses an automated dialer system as well as a set of web application tools to generate notifications automatically. We also determine whether an individual should have access to the Community Portal using the contact information you provide.

In addition, if an individual requests access to the portal and indicates that he/she should be associated with your institution, we will notify the primary and secondary technical contacts. We ask that you manage access to the portal for your institution.

Contact Management at MCNC

Type Definition Maintain Contact Information in the NCREN Community Portal Automatic Phone Call During Major Outage Email Notification During Major Outage Network-wide Email Notifications (upcoming maintenance, for example) Request DNS, Firewall, ZScaler changes Access to the NCREN Community Portal
Primary Technical Contact An individual with primary technical responsibilities for network and network-related services at your institution Maintains all institutional contact information. Also responds to requests to be added as a contact for the institution and granted access to the portal. Cell phone is dialed first. If the cell phone is not answered, or one has not been provided, then the work phone is dialed.        
Secondary Technical Contact An individual with secondary technical responsibilities for network and network-related services at your institution Maintains own contact information Cell phone is dialed first. If the cell phone is not answered, or one has not been provided, then the work phone is dialed.        
NOC Desk Team contact information for your institution's Network Operations Center Maintains own contact information          
Service Desk Team contact information for your institution's Service Desk Maintains own contact information          
Notification List Mailing list, maintained by your institution, setup to receive email notifications about NCREN.            
Notification Contact Individuals who are not technical contacts but should receive notifications Maintains own contact information          
Security The individual or team at your institution who can respond to network security inquiries Maintains own contact information          
Abuse The individual or team at your institution who can respond to general abuse inquiries Maintains own contact information          
Mail Abuse The individual or team at your institution who can respond to email abuse inquiries Maintains own contact information          
Network Abuse The individual or team at your institution who can respond to network abuse inquiries Maintains own contact information          
DMCA Abuse The individual or team at your institution who can respond to Digital Millennium Copyright Act Violations (DMCA) detected on your institution's network Maintains own contact information          
Other An individual or team who is affiliated with your institution in some way other than those listed above Maintains own contact information