Contact Types

Accurate and up-to-date contact information is an important part of the Portal and communications with NCREN and our customers. Below is a table describing the responsibilities for each contact type at your institution. The contact type assigned to an individual lets MCNC know if and in what ways are appropriate to notify that individual about the network and network-related services. It is helpful to have an additional contact identified in addition to a primary technical contact.

Notifications and Access

MCNC uses an automated dialer system as well as a set of web application tools to generate notifications automatically. We also determine whether an individual should have access to the Community Portal using the contact information you provide.

In addition, if an individual requests access to the portal and indicates that he/she should be associated with your institution, we will notify the primary and secondary technical contacts. We ask that you manage access to the portal for your institution.

Contact Management at MCNC

TypeDefinitionMaintain Contact Information in the NCREN Community PortalAutomatic Phone Call During Major OutageEmail Notification During Major OutageNetwork-wide Email Notifications (upcoming maintenance, for example)Request DNS, Firewall, ZScaler changesAccess to the NCREN Community Portal
Primary Technical ContactAn individual with primary technical responsibilities for network and network-related services at your institutionMaintains all institutional contact information. Also responds to requests to be added as a contact for the institution and granted access to the portal.Cell phone is dialed first. If the cell phone is not answered, or one has not been provided, then the work phone is dialed.    
Secondary Technical ContactAn individual with secondary technical responsibilities for network and network-related services at your institutionMaintains own contact informationCell phone is dialed first. If the cell phone is not answered, or one has not been provided, then the work phone is dialed.    
NOC DeskTeam contact information for your institution's Network Operations CenterMaintains own contact information     
Service DeskTeam contact information for your institution's Service DeskMaintains own contact information     
Notification ListMailing list, maintained by your institution, setup to receive email notifications about NCREN.      
Notification ContactIndividuals who are not technical contacts but should receive notificationsMaintains own contact information     
SecurityThe individual or team at your institution who can respond to network security inquiriesMaintains own contact information     
AbuseThe individual or team at your institution who can respond to general abuse inquiriesMaintains own contact information     
Mail AbuseThe individual or team at your institution who can respond to email abuse inquiriesMaintains own contact information     
Network AbuseThe individual or team at your institution who can respond to network abuse inquiriesMaintains own contact information     
DMCA AbuseThe individual or team at your institution who can respond to Digital Millennium Copyright Act Violations (DMCA) detected on your institution's networkMaintains own contact information     
OtherAn individual or team who is affiliated with your institution in some way other than those listed aboveMaintains own contact information