Support


Proactive support 24x7x365. Speak directly with a staff member around the clock, or submit an online service request form.

Complete the online support form if you are a current client with a non-urgent request.  Your request will be forwarded to the appropriate group. Response times vary as some groups work Monday through Friday, 8:00 AM to 5:00 PM.

 


Complete the online request form if you require Fiber Maintenance, Fiber Splicing, or Fiber Access.

Please submit fiber requests at least 17 days prior to the requested work start date. At MCNC’s discretion, associated fees and other costs may apply to each request. MCNC will reply to your request within 3 business days.


Immediate Assistance

Reach us by phone at the numbers listed below if you need urgent and immediate assistance.

If you are unable to reach the normal support numbers listed above, please contact

919-283-1321


Maintenance Calendars

Testimonials Carousel

On behalf of my entire campus, I want to thank the whole MCNC team for all of the work done in the past few months during the COVID-19 crisis, as well as projects going forward. Providing Zoom Pro licenses has helped our campus greatly during this pandemic. MCNC continues to be one of the best and most reliable partners the State has ever had.

Jonathan Vester

VP of Technology and Chief Information Officer
Nash Community College

MCNC is a trusted technology partner providing a portfolio of network based technology services to community anchor institutions.

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MCNC
PO Box 12889
3021 East Cornwallis Road
RTP, NC 27709-2889
919-248-1900 Phone | 919-248-1101 Fax
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