Internet Service

Description:

The North Carolina Research and Education Network (NCREN) provides high quality broadband Internet access, national research network connectivity (Internet2), and establishes direct, private peering to providers of content and services that are heavily used by our constituents. NCREN serves Community Anchor Institutions (CAIs) across North Carolina, including K-12 and private schools, community colleges, private and public universities, research and health care institutions, and state and local governments across North Carolina. NCREN has diverse connections to four Tier 1 Internet Service Providers (AT&T, CenturyLink, Level 3, and Zayo) in geographically dispersed locations throughout NC. In addition, NCREN connects directly to Google, the Internet2 Commodity Peering Service, and maintains access to Google content/caching, Akamai’s content caching service, and other content distribution mechanisms to improve reliability and performance. These direct connections and content caching services lower costs for NCREN connectors and vastly improve download speeds. Other NCREN services are listed here: https://www.mcnc.org/services#connectivity

Internet2
Founded by the nation's leading higher education institutions in 1996 and in conjunction with industry and government, Internet2 is a member-owned advanced technology community that develops and deploys advanced network applications and technologies for research and higher education, accelerating the creation of tomorrow's Internet. Internet2 recreates the partnerships among academia, industry, and government that helped foster today's Internet in its infancy. For more information about Internet2, visit http://www.internet2.edu.

Eligibility & Requirements of Service:

In order to receive Internet service, you must be a public sector or non-profit organization, sign our subscription agreements, and provide power and space for any required network equipment.

NCREN Connectivity Pricing:

NCREN pricing is dependent upon customer requirements and is developed on an individual case-by-case basis. MCNC typically contracts with 3rd party service providers to procure circuits to connect to NCREN. MCNC is usually able to obtain very attractive prices for these circuits. Each circuit is priced individually and requires the initiation of a service inquiry with the 3rd party service provider. The service provider will respond with availability, best completion date, and any applicable one-time charges for construction. If a constituent is located within a mile of the NCREN backbone, it may be possible to get a quote for an NCREN direct fiber connection to be provisioned to that site. Direct fiber connection quotes are impacted by distance, required right of ways, railroad crossings, and geological barriers. Please let us know if you would like us to check on an NCREN direct fiber connection for your site.

Request for Service:

To inquire about new service, please submit a web request.

Terms & Conditions:

View the Terms & Conditions.

Please also view our Acceptable Use Policies (AUP).

Availability & Commitments:

Each regional point-of-presence (RPoP) will be available 99.95% of the time calculated on a monthly basis. (Disclaimer: MCNC is only responsible for the network elements that we own and control. In many cases, service arrangements include elements owned and controlled by other parties.)

Support:

Technical support is available 24x7 by phone 877-GO-NCREN (877-466-2736) or by submitting a web request.