The Department of Information Technology Managed Firewall and VPN Service is utilized by customers interested in an additional layer of security for their network. This service can manage all phases of a firewall and VPN security solution, including architectural validation, implementation, operations, and ongoing configuration management. This service provides access control and standards based encryption technology as the foundation for secure, high performance, data communications. DIT network security analysts will provide consultation and recommend security best practices to aid in establishing the desired security policy to protect data assets.


This service is available to customers 24 x 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for planned changes that have gone through the DIT Change Management Process. In addition to the Standard DIT Maintenance Windows, site-specific and service-specific changes may be coordinated with customers at non-standard times.

Standard maintenance windows are defined as:

  • 12:00 a.m. to 3:00 a.m. each night (standard approved changes)
  • 4:00 a.m. to 7:00 a.m. each Thursday
  • 4:00 a.m. to 12:00 p.m. each Sunday



There are no documents available at this time.

Eligibility and Requirements of Service
  • Perform a security vulnerability assessment and a risk analysis of own environment, prior to the initial consulting meeting
  • Provide a current diagram of customer’s network, as input to the joint development of the initial security policy by DIT and the customer
  • Provide a secure physical facility with access control restrictions for the placement of the Firewall and VPN Service components, preferably co-located with the provided WAN Service router. The secure facility requires customer coordinated 24 x 7 accessibility for authorized DIT staff
  • Provide a 24 x 7 point of contact (POC) for DIT to contact for reporting and coordinating outages or emergency maintenance
  • This POC list will include the only authorized contacts for security related issues and to request backup configuration restoration
  • Work with DIT on a mutually agreed schedule to allow required maintenance services to be performed in a timely manner

Available to all Public K-12 customers

Availability and Commitments:
Available to all Public K-12 customers

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