The MCNC Operations teams are ready to assist you in any way we can to ensure that you and your users get the most from your MCNC services. MCNC offers multiple access methods and support services to meet your operational needs.
For network related issues, please call Network Operations Center Support at 877-GO-NCREN (877-466-2736) or 919-248-1111 or send an email to firstname.lastname@example.org.
For issues related to your firewall or web security service, please contact the SysOps Team by calling 919-248-4111 or sending an email to email@example.com. For firewall issues please reference your DIT Customer ID, as this is required for properly routing the request.
For network consulting services, please send a request for support to the Client Network Engineering team at firstname.lastname@example.org.
Contact and escalation information for MCNC NCREN services is provided in the table below.
|MCNC Services||NCREN Connectivity||Firewall
NCREN Community Portal
Data Center Services
|Level||Technical Contacts||Technical Contacts|
|1||Network Operations Center
|System Operations Support Phone: 919-248-4111
|2||Technical Manager - Network Operations
Name: Will Parker
Office Phone: 919-248-1125
|Chief Systems Architect and
Sr. Technical Manager of Systems
Name: David Brain
Office Phone: 919-248-1998
|3||Sr. Director - Community Support
Name: Todd Broucksou
Office Phone: 919-248-1117
|4||Chief Operating Officer
Name: Tommy Jacobson
Office Phone: 919-248-1178
North Carolina Department of Public Instruction Connectivity Services Contacts
State Coordinator and E-rate Specialist Northeast/North Central