The NCTN is a collaborative effort with roles shared across organizations.
NCTN Contact Information
For technical assistance or to report a service issue call the Service Desk at 1-800-722-3946.
For information related to MCNC’s support of the NCTN, MCNC services and health care business opportunities please submit a web request.
MCNC Contacts & Support
The MCNC Operations teams are ready to assist you in any way we can to ensure that you and your users get the most from your MCNC services. MCNC offers multiple access methods and support services to meet your operational needs.
For network related issues, please call Network Operations Center Support at 877-GO-NCREN (877-466-2736) or 919-248-1111 or send an email to firstname.lastname@example.org.
NCREN Community Support Team
Senior Director, Community Support
Contact and escalation information for MCNC NCREN services is provided in the table below.
|MCNC Services||NCREN Connectivity||DNS
NCREN Community Portal
|Level||Technical Contacts||Technical Contacts|
|1||Network Operations Center
|System Operations Support Phone: 919-248-4111
|2||Technical Manager - Network Operations
Name: Will Parker
Office Phone: 919-248-1125
|Chief Systems Architect and
Sr. Technical Manager of Systems
Name: David Brain
Office Phone: 919-248-1998
|3||Sr. Director - Community Support
Name: Todd Broucksou
Office Phone: 919-248-1117
|4||Chief Operating Officer
Name: Tommy Jacobson
Office Phone: 919-248-1178
For information related to management/administration of the NCTN project and funding opportunities: