Colleges and Universities - Support & Contacts

The MCNC Operations teams are ready to assist you in any way we can to ensure that you and your users get the most from your MCNC services. MCNC offers multiple access methods and support services to meet your operational needs.

For network related issues, please call Network Operations Center Support at 877-GO-NCREN (877-466-2736) or 919-248-1111 or send an email to trouble@ncren.net.

Contact and escalation information for MCNC NCREN services is provided in the table below.

MCNC Services NCREN Connectivity
DNS
NCREN Community Portal
Data Center Services
Level Technical Contacts Technical Contacts
1 Network Operations Center
Phone: 877-466-2736
E-mail: trouble@ncren.net
System Operations Support Phone: 919-248-4111
E-mail: support@mcnc.org
2 Technical Manager - Network Operations
Name: Will Parker
Office Phone: 919-248-8437
E-mail: wparker@mcnc.org
Chief Systems Architect and
Sr. Technical Manager of Systems
Name: David Brain
Office Phone: 919-248-1125
E-mail: dbrain@mcnc.org
  Management Contacts
3 Sr. Director - Community Support and Systems Operations
Name: Todd Broucksou
Office Phone: 919-248-1117
E-mail: tbroucks@mcnc.org
4 Chief Operating Officer and Vice President
Name: Tommy Jacobson
Office Phone: 919-248-1178
E-mail: tommy@mcnc.org